Warrenty & Returns
We offer a 90 day warranty for all custom controllers. If your controller develops a fault within 90 days of your purchase date that is not the result of an accident or tampering or excessive use or damage by customer we will fix or replace your controller. Warranty only covers internal parts, not custom shells, buttons or thumbsticks that have been tarnished via use.
When sending your product back to us, we highly recommend using a tracked and fully insured service. We cannot be held liable for items lost or damaged in transit. Postage costs are non-refundable.
Devine Customz will fix your controller where possible. In the event the controller can not be fixed, a replacement will be offered. If a replacement can not be offered due to a part being discontinued or unavailable, we will offer a comparable alternative. No refunds will be given under standard warranty. Shells, casings or graphics are not included in warranty though we may be able to swap these (if in stock) for a fee.
As we will be returning your original controller after repair, it is not necessary to send us the controller in its original packaging but you may do so if you wish. We do however recommend wrapping the controller securely to ensure it is not damaged in transit.
If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you to cover shipping and handling.
Damage and tampering includes but is not limited to:- the controller be opened in any way, screws being removed, dirt or foreign materials clogging or breaking buttons, water damage, accidental or intentional damage through dropping the controller or unreasonable force.